DogBonesDirect Privacy Policy

 

Last Updated: August 22, 2026

 

DogBonesDirect (“DogBonesDirect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase from www.dogbonesdirect.com.

 

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your information.

 

1. Information We Collect

 

When you visit our website, create an account, place an order, contact us, or otherwise interact with DogBonesDirect, we may collect information including:

 

• Your name

• Email address

• Billing and shipping addresses

• Telephone number, when provided

• Order and purchase information

• Account information if you create an account

• Communications you send to us

• Information related to your use of our website

• Device, browser, IP address, and similar technical information

• Marketing and advertising interaction information

 

Payment information is processed through our payment providers. DogBonesDirect does not directly store complete credit or debit card numbers.

 

2. How We Use Your Information

 

We may use your information to:

 

• Process, fulfill, and deliver your orders

• Process payments and refunds

• Provide customer service

• Manage customer accounts

• Communicate with you about your purchases

• Send promotional emails, discount offers, and information about sales when permitted

• Operate and improve our website

• Understand how customers interact with our website

• Conduct and evaluate advertising and marketing campaigns

• Detect or prevent fraud, misuse, or security threats

• Comply with applicable laws and legal obligations

 

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.

 

3. Wix and Website Hosting

 

Our website is created and hosted using Wix.

 

Wix may process and store information relating to visitors and customers as part of providing website hosting, e-commerce, security, analytics, payment, and related services to DogBonesDirect.

 

Information may be stored or processed through Wix’s systems and those of its service providers in accordance with their applicable privacy and security practices.

 

4. Payments

 

DogBonesDirect uses Wix Payments to process payments made through our website.

 

We accept major payment card brands and may also offer payment methods such as Apple Pay.

 

When you make a purchase, payment information is provided to and processed by the applicable payment processor and payment networks. We do not directly store your complete payment card number.

 

These providers may process information as necessary to complete transactions, prevent fraud, comply with legal requirements, and provide payment services.

 

5. Advertising

 

DogBonesDirect may advertise its products and promotions through third-party platforms, including Meta platforms such as Facebook and Instagram.

 

We may use information provided by these advertising platforms to understand the general performance of our advertisements and marketing campaigns.

 

DogBonesDirect does not currently use Meta Pixel or Meta Conversions API (CAPI) on our website.

 

Your use of third-party platforms and interactions with advertisements on those platforms are subject to the privacy practices of those third parties.

 

6. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to operate properly, remember preferences, provide shopping and account functionality, understand website usage, maintain security, and support marketing and advertising.

 

Some cookies are necessary for the website to function. Other cookies may be used for analytics, functionality, or other purposes.

 

Depending on your browser and location, you may be able to control or disable certain cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect how some portions of the website function.

 

7. Customer Accounts and Guest Checkout

 

Customers may be able to create an account with DogBonesDirect or make purchases using guest checkout when available.

 

If you create an account, we may retain information associated with that account, including your contact information, order history, and account preferences.

 

You are responsible for maintaining the confidentiality of your account credentials.

 

8. How We Share Information

 

We may share personal information with service providers when reasonably necessary to operate our business and provide services to you. These may include:

 

• Wix and related website service providers

• Payment processors and payment networks

• Shipping and delivery providers

• Email and communication service providers

• Analytics, security, and fraud-prevention providers

• Professional advisers or service providers when necessary

 

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of DogBonesDirect, our customers, or others.

 

DogBonesDirect does not sell personal information in the ordinary meaning of selling customer information for money.

 

9. Shipping and Order Fulfillment

 

DogBonesDirect currently ships orders within the United States.

 

We may provide necessary customer information, such as your name, shipping address, and relevant order information, to shipping carriers or other service providers as necessary to fulfill and deliver your order.

 

10. Data Retention

 

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain transaction and business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.

 

Retention periods may vary depending on the type of information and the reason it was collected.

 

11. Data Security

 

We use reasonable administrative, technical, and organizational measures, including measures provided through our website and service providers, to help protect personal information.

 

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

 

12. Children’s Privacy

 

DogBonesDirect’s website and products are not directed toward children under the age of 13.

 

We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it where required.

 

If you believe a child has provided us with personal information, please contact us using the information below.

 

13. Your Privacy Choices

 

Depending on where you live and applicable law, you may have certain rights or choices concerning your personal information.

 

You may contact us to request information about personal information we maintain about you, request correction or deletion where applicable, or ask questions regarding how your information is handled.

 

Certain information may need to be retained when required for legal, tax, fraud-prevention, transaction-record, or other legitimate business purposes.

 

To make a privacy-related request, contact us at dogbonesdirect30@gmail.com.

 

14. Third-Party Services and Links

 

Our website may contain links to or integrations with third-party websites, platforms, or services.

 

DogBonesDirect is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes to our business, website, services, practices, or legal requirements.

 

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

 

We encourage you to review this Privacy Policy periodically.

 

16. Contact Us

 

If you have questions about this Privacy Policy, your personal information, or DogBonesDirect’s privacy practices, you may contact us at:

 

DogBonesDirect

Pennsylvania, United States

Email: dogbonesdirect30@gmail.com

Website: www.dogbonesdirect.com